FREQUENTLY ASKED QUESTIONS
Finding a product
If there is a particular product you would like but cannot see on our website, then please contact us by email with the item details and we will endeavour to locate the item(s) for you. We will then advise you of the estimated delivery time and costings of the product(s) so you can decide whether you wish to proceed with an order.
We offer a gift service, you select the items you would like included in a gift basket and we will wrap and send it to you or directly to your chosen recipient. Please email us with the details and we will give you a quote.
Is VAT included in the price?
All prices shown on our website are inclusive of VAT.
What if I have chosen the wrong size?
If you have ordered the wrong size, then you should immediately return the item by a secure postage method that is tracked and on receipt we will then send you the correct size if in stock. If the item is out of stock, we will give you an estimated delivery date or if you prefer a refund. The returned item must not show any sign of wear or damage. A postage charge will be incurred for the despatch of another item.
How long for delivery?
We aim to despatch your goods on weeddays within 24hours of order by Royal Mail, First Class Recorded Delivery or Special Delivery, for larger items ParcelForce will be used. Should the item by out of stock we immediately contact you and advise of the estimated delivery date.
Do you ship internationally?
Yes we do ship internationally. Please contact us by email with order details and we will then reply with the delivery charges.
What is your returns policy?
We hope you will be pleased with your purchase but should the item be unsuitable or the wrong size or colour, please return within 14 days using a secure postage method with tracking. On receipt we will either refund or exchange the item(s) providing the item(s) is in an unused and undamaged state. We cannot accept liability for non-receipt of returned items.
What if I cannot see the size or colour I want?
If the size or colour you want is not listed, please contact us by email with your requirements and we will inform you as soon as possible as to whether we can obtain your item(s) for you. We will advise you of the estimated delivery time and the price of the item(s).
How do I measure for a dog collar?
For a proper fit, measure your dog's neck with a cloth seamstress's tape measure. Pull the tape snug but not tight. (If you do not have a tape measure, you can use a piece of string and then measure the string with a rigid ruler.) Allow sufficient room to slip two fingers between the collar and the dog's neck.
Will my personal details be secure?
Your details are not shared with any third parties and the information you provide is only used when shopping on our site. If we need to contact you regarding your order we will try contacting you via your email.
What are my payment options?
All payments are by processed by PayPal
Pawfection.london|luxury online dog boutique|pet accessories
UK POSTAGE & PACKING:
Purchases under £12.95 have the option to be sent by Royal Mail Recorded signed for First Class sent. Recorded Delivery Signed for are NOT tracked, therefore, we cannot accept responsibility for this delivery option
Purchases £12.95-£24.99 are sent by Royal Mail, UK Guaranteed Express (guaranteed next day delivery and tracked) - £6.95
Purchases £25-£49.99 are sent by Royal Mail, UK Guaranteed Express (guaranteed next day delivery and tracked) - £8.95
Purchases £50-£74.99 are sent by Royal Mail, UK Guaranteed Express (guaranteed next day delivery and tracked) - £12.95
Purchases £75-£100 are sent by Royal Mail, UK Guaranteed Express (guaranteed next day delivery and tracked) - £16.95
Purchases £100-£125 are sent by Royal Mail, UK Guaranteed Express (guaranteed next day delivery and tracked) - £19.95
Purchases £125-£150 are sent by Royal Mail, UK Guaranteed Express (guaranteed next day delivery and tracked) - £24.95
Purchases £150 plus are sent by Royal Mail, UK Guaranteed Express (guaranteed next day delivery and tracked) - £29.95
Larger items maybe sent by ParcelForce.
POSTAGE TO OUTSIDE OF UK
● Royal Mail Airmail or Airsure is used for delivery to Europe and Outside of Europe depending on the value of the goods.
● If the delivery address is outside of the European Union, you may incur that country's import duties, these are the responsibility of the purchaser to pay.
If you wish to order an item that is out of stock, please contact us and we will then advise you of an estimated delivery time for the product.
EXCHANGES AND REFUNDS
If an item arrives incorrect or faulty please advise us by email and it should then be returned within 14 days by a secure postage method which can be tracked and on safe receipt of the item, we will either exchange the item or issue a refund on the proviso that the product has NOT been worn or used. Exchange items will incur a postal charge. We cannot accept liability for non-receipt of returned goods. We cannot guarantee the life of any toy as an animal will treat its toy in different ways. If a toy is not as expected and has not been used, then an email should be sent to us and the toy returned within 14 days. It must be unused and undamaged and then a full refund will issued or if chosen an exchange of goods.
PLEASE ENSURE YOU SELECT THE CORRECT COUNTRY FROM DROP DOWN MENU ON CHECKOUT TO DETERMINE THE POSTAGE COSTS.
TERMS AND CONDITIONS
Your details are not shared with any third parties and the information you provide is only used when shopping on our site. Your personal details including email and phone numbers are only used and needed for shopping and billing purposes. If we need to contact you regarding your order, we will initially try contacting you via your email before trying to telephone.
Every payment on our site is processed by PayPal. You will be redirected to the PayPal site where you can either log into your existing account or you can continue with payment without a PayPal account. After payment you will be redirected to Pawfection to confirm and finish your order.
We do not have any of your payment information as this is all processed by PayPal securely.
The information contained in this website is for general information purposes only. The information is provided by Pawfection and whilst we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out or or in connection with the use of this website. Through this website you are able to link to other website which are not under the control of Pawfection We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Pawfection takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
This website and its content is copyright of Pawfection - ⓒ "Pawfection " 2015 All Rights Reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
● you may print or download to a local hard disk extracts for your personal and non-commercial use only
● you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
● you may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.